Tag

accommodation

Browsing

Ever ended up in a hotel, after hours of travelling and lots of $$$ spent, just to be disappointed with it? Here’s my list on the Top 5 mistakes to avoid when booking accommodation.

Top 5 mistakes to avoid when booking accommodation or hotels
Image by Gerd Altmann from Pixabay

So you got the flights booked (if you haven’t, check out my other post on How to Book the cheapest flights Online) and next thing on the list is to book accommodation.

So where to stay? What accommodation to go for? What’s in the area? Is there Wi-Fi? SO MANY QUESTIONS! Surely it’s not just me, I’m an over-planner in travelling. No matter what trip it is, there are some things that you should always check before booking so that you don’t end up disappointed.

Not checking amenities inclusions like wifi is one of the common mistakes to avoid when booking accommodation
Image by StockSnap from Pixabay

Top 5 Mistakes to avoid when booking accommodation

Mistake # 1: Not researching Hotel Location

This has to be my number 1 on the list of Top 5 Mistakes to Avoid when booking accommodation. Because even if the hotel or accommodation turns out to be a total dud – you can leave your stuff and go out. Go and see some fabulous places. Eat something amazing at the best food places in town at your doorstep.. and it won’t take you hours to get there.

Especially if you are staying somewhere for a limited amount of time, you won’t waste precious holiday time (and money) trying to get to and from wherever you are going.

In smaller cities or towns if you want to be close to the main attractions its quite straight forward. Just stay in the city centre or historical town centre. But in bigger cities it can get more complicated.

the vast metropolis of Tokyo. Not checking location is one of the mistakes to avoid when booking accommodation
Tokyo Skyline – How do you choose the best location to stay in a city so vast?

In bigger cities like Tokyo for example, which has over 20 districts, where do you even start with choosing somewhere? So get researching on the popular areas to stay and speak to someone you know that has been there already.

Think of what you want to be doing while there. Are there main attractions that you absolutely want to see? Is it shopping or is it checking out the best local dining spots that you are after?

Once you have a rough idea of the location you want to stay in, go on Google Maps, on street view, and check out the area, the streets. Does it look dodgy? Does it look nice? Has it got your vibe? This will give you a good starting point and narrow down accommodation options from hundreds, to perhaps a handful.

Mistake # 2: Not checking accommodation options

checking alternative accommodation other than hotels in worth it depending on the where you are travelling to
Image by Erick Palacio from Pixabay

This will of course depend where you are travelling to – but generally, be open for compromise from your usual place to stay when travelling. Don’t make the mistake in just assuming there is just one accommodation type to stay in.

Some destinations might not be equipped for large hotels. The larger hotel might be on the outskirts of town, away from all the action. An example of this is the city of Dubrovnik in Croatia. If you want to stay right in the Old Town, smaller accommodation providers and Guesthouses are generally where you can stay if you want to be in right the beating heart of the walled city.

old town Dubrovnik is a place where you generally won't stay in hotels to be right in the centre of the old town
Old Town Dubrovnik

When travelling to a major, modern city and you want to have amenities (but read #Mistake 3 first too) and just need a place to sleep while you are out exploring, hotels will probably be your best bet.

But if you are looking for a place to stay that has a bit more space for kids and facilities like a kitchen? Then serviced apartments are a great alternative. In regional areas, family friendly cabins in accommodation parks are also a good option too.

If you are on the hunt for a one of a kind place place that has a local ‘home away from home’ feel, holiday and short stay rentals from VRBO or AirBNB might a more suitable option for you.

Mistake # 3: Not checking room inclusions

not checking amenities and room inclusions is another mistake when booking accommodation
Image by Soner Köse from Pixabay

This has to have happened to everyone at least once when travelling. You get to your hotel or accommodation, unpack and then think. OPPS. I should have checked that before booking!

Think of this example. While the room you booked might not have a coffee machine for you to have your morning cup of espresso, that can be a minor inconvenience. But not having air-conditioning during a scorching hot European summer or spending exorbitant amounts on roaming because there is no Wi-Fi (yes, some places still don’t include it so don’t assume they all do), these sorts of things can put a damper on your holiday.

breakfast buffet is worth adding on if at the right price
Image by congerdesign from Pixabay

So, think of what are the non-negotiable amenities that you want or need when staying somewhere and check, check, and check again before you book! If you can’t find the information online, call the hotel or email them for peace of mind. A surprisingly high number of accommodation providers DO NOT list all their amenities on their websites. Yes, it’s crazy!

A word on Breakfast Inclusions:

Rooms in serviced hotels in particular may have the option to include breakfast at an additional cost. Do consider if it is worth it to add to the cost of the room. Knowing what type of breakfast it is might also help in seeing if it’s worth adding it on or not. A generous cooked buffet breakfast might cost a bit more but it might also mean that you won’t need to buy as much for lunch.

But a continental breakfast in a 3 star hotel in Rome for example might cost you around 7 to 10 Euro per person, when you can go a local bar and have a cappuccino and a fresh pastry for less than 4 Euros per person. Brushing elbows and standing at the bar with the locals, completely free :).

Mistake # 4: Not comparing prices

Booking a hotel online can be pretty straight forward if you know exactly where you want to stay and if you want to book directly with the hotel/accommodation provider.

comparing prices is important when booking accommodation
Image by Cristian Quezada from Pixabay

These days there are also many comparison sites like Kayak, Trivago, booking.com, Expedia.com that you can use to compare and book accommodation online. Memberships for many online companies are free to sign up to and will give you access to discounts and/or special deals when you book and travel often.

Often the prices listed for all of these sites also differ, regardless if you looking at the same accommodation. Check at least a few of the sites and compare the pricing and booking conditions, but ensure the source you book from is a reputable, well-known company.

Make sure you are happy with the booking conditions so that you don’t end up having to pay for additional things when you arrive. Or even worse – that your booking is nowhere to be found!

hotel lobby
Image by 峰 陈 from Pixabay

A word on cancellation policies:

Travel Plans can change for a variety of reasons and most times it’s outside of our control. Booking a room with a flexible cancellation policy is the smartest idea so that you do have that maximum flexibility to cancel in case you cannot travel anymore. Do know though, that flexibility comes at a price. If you want a flexible cancellation policy it will cost you more so factor than in when comparing rates.

saving money when comparing prices online is totally worth it
Image by Steve Buissinne from Pixabay

Mistake # 5: Not checking reviews

Another mistake to avoid when booking accommodation is not checking reviews. A place might look fantastic in the pictures, look new and clean, but you might turn up and the accommodation is dirty, the staff rude, and really be below your expectations. Always check the reviews! Read More on my post on reviews This is the ONE thing you want to see in a bad hotel review.

not checking reviews before booking is a common mistake
Image by Paul from Pixabay

Book

I hope you enjoyed my post and found the tips useful in my 5 mistakes to avoid when booking accommodation. You can check out more of my articles with more handy travel tips right here:

How to Book the Cheapest Flights Online & This is the ONE thing you want to see in a bad hotel review

Looking for some great hotel deals? Check out Expedia or Booking.com.

To compare and book flights to Europe, head over to Skyscanner.

Compare car hire prices at Expedia Cars.

Reviews are everywhere. For where you eat, shop, ride and of course stay! They are essential to check out the real deal on a hotel before you book. We look at why you should read reviews, what to look for and the ONE thing you want to see in a bad hotel review to make sure your stay is fuss free with no hidden surprises.

guest reviews are often rates out of 5 or 10
Image by Alexander from Pixabay

Why should you check reviews?

A place might look fantastic on the pictures, look new and clean, but you turn up and the accommodation is dirty, the area is a awful and the staff is rude. It’s happened to me and I’m sure it’s happened to many of you too.

That’s why hotel reviews are so valuable. They can give you real insights from travellers that have tried and tested a place before you go and stay. It’s as close as you can get from a recommendation from a friend!

guest reviews are important to understand how the accommodation is before you check in
Image by ming dai from Pixabay

Since sites like Tripadvisor.com and online travel agents plugged in reviews directly on booking sites, reviews are everywhere! But where do you start without having to read hundreds of them? Read on for some tips! And to find out what is the ONE thing you want to see in a bad review.

What do you look for in a hotel review?

Look for reviews that are thorough, factual and to the point. You want to mainly read reviews that focus on the highlights of the location, the cleanliness, amenities & how the staff deals with the guests. Always filter reviews by the most recent. By reading the first 10-20 reviews, this is where you will see patterns and if there have been recent management changes.

Image by Ryan McGuire from Pixabay

If there are photos that guests have left, check these out too! Compare them to the images loaded by the accommodation provider itself and see if they are indeed realistic of what the rooms and spaces looks like.

How many good reviews is enough?

Look for the overall percentage of positive reviews and average score for each review. If the highest score is 5 for example, you would be generally looking for the majority of the reviews with a score of 4 and above for a good standard. Filter by recent reviews to check whether they are consistently good. It doesn’t matter if a place is budget or luxury. Cleanliness & friendly customer service are extremely important to make it a comfortable stay, no matter what is your budget!

good customer service is important to get positive reviews
Image by Oleksandr Pidvalnyi from Pixabay

New Accommodation or Hotels recently opened

Even if a hotel is new & recently opened and they don’t have many reviews – what is there to read is a good indication on how the accommodation is doing so far.

In hotels for example, dealing with reviews is generally the responsibility of a particular person. Especially once a new place has opened, getting good reviews is an important strategy to ensure return customers and to bring in new ones!

new accommodation providers should also focus on getting positive reviews
Image by Tom from Pixabay

If there are mainly bad reviews when a place has just opened, even though the place might be brand new, it’s not a good sign! It might mean that the management has still not worked out all their processes and things are getting missed such as cleanliness standards & staff training.

Negative reviews and the ONE thing you want to see in a bad hotel review

Why people leave negative reviews

It’s extremely difficult to find a hotel that has no negative reviews. Peoples expectations are different. Staff change. All it takes is for someone to have an off day and they will leave a bad review.

Something extremely small might have caused a guest a huge bother (I’ve read all sorts) or, in more malicious cases, people also leave reviews out of spite when they don’t get their way.

leaving bad reviews online is common practise and are an opportunity for accommodation providers to improve their service
Image by Gerd Altmann from Pixabay

Sometimes, people also just like to write a negative review as it’s just easier to complain online rather than in person. Once the guests have left, there is very little that the hotel/accommodation provider can do to redeem themself. Read on to find out what is the one thing that you want to see in a bad review.

What to look for in a negative review

Bad reviews are not a bad thing though. In most cases if they are genuine – they are excellent opportunities for management of a hotel or accommodation providers to gain very valuable feedback in what can be improved and what can be done to make future guests stays seamless.

cleanliness at a hotel or accommodation provider is an important basic that helps with getting positive reviews
Image by congerdesign from Pixabay

My advice is, take the bad reviews with a grain of salt. Look for consistent issues that are reoccurring across multiple bad reviews – if they are mentioned several times then perhaps it is an actual issue. A once off negative review on something that has not been mentioned by other reviews recently, or a highly emotionally charged review is unlikely something to be wary about.

The one thing that you want to see in a bad review is this though: A management response!

The one thing that you want to see in a bad review: The ideal management response

hotel lobby
Image by 峰 陈 from Pixabay

What you are looking for is a genuine, professional response where management shows:

  • That they APOLOGIZE! They are sorry about the issue that has been brough to their attention
  • What actions have been taken to solve the issue/s
  • Management might also advise guests to contact them directly, so that the issue can be rectified offline
  • Thank guests for leaving the review and writing that they wish to see them again!

A management response is SO important! It not only shows that the management cares about the guests but also that they are open to feedback to improve things moving forward. So even if there are some bad reviews, if you see responses by the management that is a great sign!

hotel room photos left by guests are a great way to see if the room actually looks as described

On the other hand, not seeing a response to a bad review, or unprofessional responses by management, just shows that there is little care in what guests think. Issues raised are taken personally or totally dismissed rather that as an opportunity to improve the guest experience for next time.

Hope you are now equipped with some useful information for the next stay that you book!

Book

I hope you enjoyed this article! You can read more about handy hotel tips in my other post: 5 Mistakes to avoid when booking accommodation

Want to read reviews from thousand of accommodation providers? Check out Tripadvisor.com

Looking for some great hotel deals? Check out Expedia or Booking.com.

To compare and book flights head over to Skyscanner.

Want to read more about helpful travel tips? Check out more of my posts!